1. Is it necessary for me to leave my home during cleaning?
Not at all, you're welcome to remain in your home during the cleaning. If you're not going to be home, we just need a way to safely enter your property. If you choose to stay, we'll accommodate you as best as we can.
2. Is having a pet an issue?
Absolutely not, provided your pet is okay with having strangers around. Our team at Happy Planet Cleaning loves pets, and we have a few of our own. As long as your pet is content, we are too.
3. What kind of cleaning products are utilized?
We mainly use Koala Eco and Zero Co cleaning products. All the products we use are Australian made and owned, free of chemicals, cruelty-free, and, most importantly, safe for both our clients and the environment.
4. Should I provide cleaning supplies?
There's no need for you to provide any cleaning supplies (unless you prefer to). We aim to simplify our clients' lives, so you don't need to prepare or supply anything.
5. How do you determine your fees?
We typically operate on a fixed rate rather than charging by the hour. This rate is based on your property's size and the frequency of our services. A fixed rate ensures that we can thoroughly complete our cleaning tasks without the pressure of time. For custom cleaning jobs, however, we may charge by the hour.